Frequently Asked Questions
What services do you offer?We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
How do I get started?Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
What makes you different?We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
Why not just go to my psychiatrist or pediatrician? We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
Why is there a $300 cancellation fee?Our clinicians and admin team dedicate significant time preparing for your appointment, blocking out other patients from that spot, preparing individualized materials, reviewing history, and planning your assessment session in advance. This preparation time ensures you receive the highest quality of care during your appointment.
What happens if I need to cancel or reschedule?We require at least 48 hours’ notice for any cancellations or rescheduling requests. Appointments canceled, rescheduled, or missed (no-shows) with less than 48 hours’ notice will incur a $300 cancellation fee.
When must a cancellation fee be paid?The $300 fee must be paid before booking another appointment. This helps us maintain fair scheduling and ensures that our clinicians’ preparation time is respected.
How can I notify the office if I need to cancel or reschedule?Please contact us by phone or email at least 48 hours prior to your appointment to avoid a cancellation fee.
When is Payment Due?For evaluations, a 50% deposit is due at the initial meeting, with the remainder due at the final testing session. For single-session services like IQ testing, IQ feedback calls, or parent consultations, payment is due at the time of service.
Do You Offer Payment Plans? Yes. We understand that psychological testing and therapy can be a significant investment, and we want to make care as accessible as possible. We offer third-party payment plans through Cherry Pay and CareCredit for qualifying patients. Approval and terms are determined by the financing provider.
Please note that we cannot continue processing or releasing a final report if there is an outstanding balance. After your final feedback session, the remaining balance must be paid in full before your completed report can be released. Until payment is received, your evaluation remains at the raw data stage and is not finalized or shared.
Our team is happy to walk you through available payment options to ensure you can complete your evaluation without interruption.
Can I use my insurance?Beginning in 2026, all evaluations will be offered on a transparent, private-pay basis:
$2,500 — Comprehensive psychological or ADHD-focused evaluation
$1,500 — Additional day of testing when learning disorders (dyslexia, dysgraphia, or dyscalculia) are being evaluated
All evaluations include testing, scoring, record review, a comprehensive written report appropriate for school or workplace accommodations, and a feedback session to review results and recommendations.
We provide a detailed self-pay superbill upon request. Patients may submit this to their insurance company for possible out-of-network reimbursement. Reimbursement is determined solely by the insurance carrier and is not guaranteed.
Do you offer ADHD, Autism, IQ, or Learning Disability Testing?Yes! We specialize in comprehensive evaluations for ADHD, Autism Spectrum Disorder, IQ testing, learning disabilities, and dyslexia testing. Our team provides expert assessments for children, teens, and adults throughout Orange County, California, including Mission Viejo, San Diego, Los Angeles, and Manhattan Beach and across the entire state of California.
If you live more than 25 miles from our Mission Viejo office, we offer remote (online) psychological testing options. Our secure telehealth platform allows us to complete most parts of the evaluation virtually, while maintaining the same level of clinical accuracy and care as in-person sessions.
Our testing helps identify underlying cognitive, emotional, and behavioral patterns to guide diagnosis, treatment planning, school accommodations (IEPs/504s), and workplace support.
If you’re unsure which type of evaluation you need, our clinical team can help you determine whether ADHD testing, Autism evaluation, or learning disability testing (including dyslexia) is the best fit for your concerns.
Do you offer pre evaluation or follow up consultations?Yes, we charge a flat fee of $350 for a 50-minute consultation before or after an evaluation. This includes follow-up via email/phone to help identify appropriate support resources.
Do you provide IQ testing?For WISC-V/WAIS-V
IQ testing is offered as part of a comprehensive psychological or neuropsychological evaluation. We do not offer standalone IQ testing.
What ages do you serve?We offer psychological and neuropsychological testing for individuals ages 7 through 99.
Our team is happy to answer questions and help determine whether BonPsy is the right fit for your needs before scheduling an appointment.
What do you charge for Psychoeducational & Neuropsychological Evaluations?Beginning in 2026, all evaluations will be offered on a transparent, private-pay basis:
$2,500 — Comprehensive psychological or ADHD-focused evaluation
$1,500 — Additional day of testing when learning disorders (dyslexia, dysgraphia, or dyscalculia) are being evaluated
All evaluations include testing, scoring, record review, a comprehensive written report appropriate for school or workplace accommodations, and a feedback session to review results and recommendations.
We appreciate your understanding as we navigate these systemic challenges and remain committed to ethical, thorough, and clinically sound psychological evaluations.
A $200 courtesy discount is offered for payment by check, Zelle, or cash.
A $300 returning family discount is available for prior evaluation clients and their immediate family members.
Who we do and do not work with.Our goal is to provide high-quality, clinically sound evaluations in a supportive environment. To ensure that we can deliver accurate and ethical results, we are only able to work with clients who meet certain criteria for testing readiness.
We are not able to provide evaluations for the following situations or individuals:
Individuals who are actively psychotic or unable to sustain attention and participation for a 4–5 hour testing session.
Individuals who are being forced or coerced to undergo testing against their will.
Court-ordered evaluations or any forensic assessments, including those related to:
Competency or capacity
Custody disputes
Disability claims
Legal or criminal proceedings
Individuals with a current substance use problem or a history of violent behavior.
What ages do you serve?We offer psychological and neuropsychological testing for individuals ages 7 through 99.
Our team is happy to answer questions and help determine whether BonPsy is the right fit for your needs before scheduling an appointment.