Privacy policy.

Bonpsy Wellness Privacy Policy

Effective Date: September 9th, 2025

Bonpsy Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, and disclose information, including through our website, online forms, and SMS (text messaging) services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, phone number, email address, mailing address, and other contact details.

  • Health Information (PHI): Details about your mental health, treatment history, or other protected health information, as defined by HIPAA.

  • Usage Information: Browser type, IP address, pages visited, and cookies related to your use of our website.

  • SMS Communications: If you opt in, we may collect and store SMS interactions between you and our staff or system.

2. SMS Text Messaging and Consent

By providing your mobile phone number and opting in through our website or other communication channels, you consent to receive text messages from us. These may include:

  • Appointment reminders

  • Intake or assessment instructions

  • General communications from your care provider

  • Billing notifications or follow-ups

Message frequency may vary. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance.

We will never send marketing or promotional SMS messages without your explicit written consent.

3. How We Use Your Information

We use your information to:

  • Provide mental health services and coordinate care

  • Send appointment reminders and communicate about your treatment

  • Respond to inquiries and support requests

  • Fulfill legal or regulatory obligations (including HIPAA)

  • Improve our services and website experience

4. Sharing and Disclosure of Information

We do not sell or share your personal or health information with third parties for marketing purposes.

Your information may be shared:

  • With your consent or at your request

  • With health care providers directly involved in your care

  • With third-party service providers (such as SMS or scheduling platforms) under HIPAA-compliant agreements

  • As required by law (e.g., subpoenas, court orders, or regulatory obligations)

We do not share SMS opt-in data or consent information with third parties for marketing or promotional use.

5. Data Security and Retention

We maintain reasonable administrative, technical, and physical safeguards to protect your data in compliance with HIPAA, TCPA, and CTIA standards.

We retain your personal and health information only as long as necessary for treatment, legal, and operational purposes.

6. Your Rights

You have the right to:

  • Access or request a copy of your health records

  • Request corrections to inaccurate information

  • Withdraw consent for SMS or other communication at any time

  • File a complaint with us or with the U.S. Department of Health & Human Services (HHS)

To exercise your rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy or wish to update your preferences, you may contact us at:

Bonpsy Wellness
27281 Las Ramblas Ave

Suite 200 Mission Viejo CA 92691

8. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

Would you like me to also draft a separate SMS Privacy Policy snippet (short version) that can appear right under the phone number field on your forms? That way clients see the “STOP/HELP” and no-marketing assurance right at sign-up.